Plain-language summaries below; the full documents are linked in each section. Questions? Mail support@retslav.net.
The agreement between you and Retslav when you use our services: what you can expect from us (uptime SLA, support response times) and what we expect from you (lawful use, timely payment). Monthly cancellation, no lock-in.
Read full documentWe collect only what we need to run your services: account details, billing information and technical logs. We never sell data, store everything within the EU, and comply fully with the GDPR/AVG. You can request export or deletion at any time.
Read full documentWhat may and may not run on our network. Prohibited: illegal content, spam, malware, attacks on others. We protect against DDoS — we don't tolerate customers launching them.
Read full document99.99% network uptime guarantee. If we fall short, you receive automatic service credits — no ticket required. Scheduled maintenance is announced at least 72 hours in advance.
Read full documentRetslav is registered with the Dutch Chamber of Commerce (KVK 88614077). Contact: support@retslav.net.